Everything you need to know about ordering, customizing, and caring for your mascot costume.
Product Information
- Sizing Information — Our mascots fit performers 5'4" to 6'2" — learn how sizing works
- Polyfoam vs. Thermo-Lite — Compare construction materials to find your best option
- Parade Feet Upgrades — Durable rubber-soled feet for outdoor and parade use
- Cooling Gear — Cold vests, collars, and fans to keep performers comfortable
- Cleaning & Care Guide — How to clean, store, and maintain your mascot
Customization Options
- Color Customization — Match your mascot to your school colors or brand palette
- Add Your Logo — Put your organization's logo on any mascot costume
- Head-Only Orders — Order just the mascot head separately
- Custom Mascot Pricing — Fully custom designs starting at $6,000
- Custom Mascot Process — How our custom design and build process works
Ordering & Shipping
- Manufacture Lead Time & Shipping — Production timelines and ground shipping estimates
- Shipping Policy — Full shipping terms and delivery information
Payment Options
- Payment by Purchase Order (PO) — For schools, government, and organizations
- Payment by Check — How to pay by check or money order
- Online checkout accepts all major credit cards, Apple Pay, and Google Pay
Store Policies & Documents
- W-9 Form — Download for your records
- Return & Refund Policy — Our return and exchange terms
- Shipping Policy — Delivery terms and shipping information
- Privacy Policy — How we handle your information
- Terms of Service — Terms and conditions
- Contact Information — Phone, email, and address
FAQ & Contact
- Frequently Asked Questions — Quick answers to common questions
- Contact Us — Phone: +1 (253) 501-3469 — 9AM-5PM PST