Find answers to common questions about our mascot costumes, ordering process, customization options, and more. Click any topic below for detailed information.
Product Information
- Sizing Information — How to choose the right mascot size for your performer
- Polyfoam vs. Thermo-Lite — Compare our two construction materials and find the best fit
- Parade Feet Upgrades — Durable rubber-soled feet for outdoor and parade use
- Cooling Gear — Cold vests, collars, and fans to keep performers comfortable
- Cleaning & Care — How to clean and maintain your mascot costume
Customization
- Color Customization — Change your mascot's colors to match your brand or school
- Add Your Logo — Put your organization's logo on any mascot costume
- Head-Only Orders — Order just the mascot head without the full costume
- Custom Mascot Pricing — Pricing for fully custom-designed mascots from scratch
- Custom Mascot Process — Full details on our custom mascot design and build process
Ordering & Shipping
- Manufacture Lead Time — How long it takes to build and ship your mascot
- Payment by Purchase Order — How to pay with a PO for schools and organizations
- Payment by Check — How to pay by check or money order
- W-9 Form — Download our W-9 for your records
Still Have Questions?
Can't find what you're looking for? Contact us — we're happy to help!